Shipping Policy
SHIPPING POLICY
At Printscozy, we create products that are made to order, including personalized and custom products. Because each order is prepared specifically for you, production and shipping times may vary depending on the product and destination.
1. Order Processing & Production
All Printscozy products are made to order.
After your order has been successfully placed, we begin preparing your products for production.
Our estimated production time is:
3–5 business days
Personalized or custom products may require additional attention during the production process to ensure that the information provided with the order is properly prepared.
Production time is separate from shipping time.
2. Shipping Time
After production is completed, your order will be shipped to the address provided at checkout.
Our estimated shipping time is:
Up to 15 business days
Shipping times are estimates and may vary depending on the destination, carrier, customs procedures, weather conditions, holidays, or other circumstances outside of our control.
3. Shipping Destinations
Printscozy ships orders to customers worldwide, subject to carrier availability and applicable shipping restrictions.
We also ship to:
PO Boxes
APO addresses
FPO addresses
Please make sure that your shipping information is complete and accurate when placing your order.
4. Shipping Costs
We offer free shipping on orders of $99 or more.
For orders below $99, shipping fees generally range from:
$7.99–$8.99
The applicable shipping cost will be displayed during checkout before you complete your purchase.
5. Order Tracking
Once tracking information becomes available, we will provide it as soon as possible.
Tracking information may take some time to become active after the package has been handed over to the carrier.
You can use the tracking information provided to follow the progress of your order.
6. Delivery Delays
While we work to ensure that orders are processed and shipped within the estimated timeframes, delivery may occasionally take longer due to circumstances outside our control.
These may include:
Customs processing
Carrier delays
Severe weather
Public holidays
Incorrect or incomplete shipping information
Other unexpected transportation issues
We appreciate your patience if your order experiences an unexpected delay.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If you notice that your shipping address is incorrect, please contact us as soon as possible.
We may be able to update the address if your order has not yet entered production or shipping.
Once an order has entered production or has been shipped, we may not be able to change the shipping address.
8. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable or does not receive the package, the order may be re-delivered up to three times.
If the customer still does not receive the package after the available delivery attempts, the package may be returned to the sender.
In such cases, additional arrangements may be required before the order can be shipped again.
9. Lost Packages
If your order is confirmed to have been lost during transit, please contact us with your order information.
After reviewing the situation, we may offer:
A replacement shipment
A refund
The available option will be discussed with the customer based on the circumstances of the order.
10. Damaged or Defective Products
If your product arrives damaged or has a manufacturing/printing defect caused by an issue on our side, please contact us within 7 days of receiving your order.
Please provide your order number and clear photos of the product so that we can review the issue.
If the issue is confirmed, we generally prefer to provide a replacement product.
If you do not wish to receive a replacement, you may request a refund, subject to our review and approval.
For additional information, please see our Return & Refund Policy.
11. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: support@printscozy.com
RETURN & REFUND POLICY
At Printscozy, our products are made to order, including personalized and custom products. Because products are prepared specifically for each order, we have specific conditions for returns, replacements, and refunds.
1. Return Request Period
Customers may request a return within 7 days of receiving their order.
To request a return, please contact:
Email: support@printscozy.com
Please provide your order number and a clear description of the issue. Photos of the product may also be requested so that we can properly review your request.
2. When We Accept Returns
We only accept returns when the product has an issue caused by Printscozy or an error during our production or fulfillment process.
Examples include:
The product arrived damaged due to a production issue.
The wrong product was sent.
The product has a printing or manufacturing defect.
The product does not match the order due to an error on our side.
Each request will be reviewed before a return, replacement, or refund is approved.
3. Incorrect Size Selected by Customer
Please carefully check the size chart and product information before placing your order.
If an incorrect size was selected by the customer, the product will not be eligible for return, replacement, or refund solely because the customer selected the wrong size.
4. Personalized & Custom Products
Because personalized and custom products are made specifically according to the information provided by the customer, they generally cannot be returned simply because the customer changes their mind or no longer wants the product.
If the personalization or customization is incorrect because of an error made by Printscozy, please contact us so that we can review the issue.
5. Replacement
When a product is confirmed to have a manufacturing, printing, fulfillment, or other issue caused by Printscozy, our preferred solution is to provide a replacement product.
We will review the issue and determine the appropriate replacement based on the original order.
6. Refunds
If the customer does not wish to receive a replacement for an approved issue, a refund may be requested.
Once the refund is approved, it will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
7. Return Shipping Costs
If a return is approved, the customer is responsible for the return shipping cost, unless otherwise required by applicable law.
8. Items Not Eligible for Return or Refund
Returns or refunds may not be accepted for:
Products with no manufacturing or fulfillment issue caused by Printscozy
Products damaged through customer use or handling
Products returned after the 7-day return period
Products where the customer selected the wrong size
Personalized or custom products that were correctly produced according to the information provided by the customer
Products returned without prior approval from Printscozy
9. Contact Us
If you believe there is an issue with your order, please contact us:
Email: support@printscozy.com
Please include your order number, a description of the issue, and supporting photos when applicable.
CANCELLATION POLICY
Because Printscozy products are made to order, orders can only be cancelled before production has started.
1. Cancellation Before Production
You may request to cancel your order after placing it.
We will first check whether your order has entered production.
If production has not started, the order may be cancelled and you will receive a 100% refund to your original payment method.
2. Orders Already in Production
Once production has started, the order cannot be cancelled.
This applies because products are made specifically according to the order details provided by the customer.
3. How to Request a Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
Email: support@printscozy.com
Please include your order number so that we can check the current status of your order.
Cancellation requests are not considered confirmed until Printscozy has reviewed the order and confirmed that production has not started.
PAYMENT POLICY
Printscozy provides several secure payment options to make checkout convenient for our customers.
Depending on your location and checkout availability, the following payment methods may be available:
Amazon Pay
American Express (Amex)
Diners Club
Apple Pay
Discover
Google Pay
Mastercard
PayPal
Shop Pay
Visa
Payment availability may vary depending on your location, device, browser, and payment provider.
All payments must be successfully authorized before an order can be processed.